Data processing
Draft — last updated 19 October 2026.
This page describes how Replio processes customer conversation data on behalf of the business using it. Your business is the controller of that data; Replio acts as a processor.
Categories of data
Business details you enter (services, hours, prices, FAQs). Customer messages, names and phone numbers. Booking and lead details captured by the assistant. Webhook delivery events from messaging providers.
Purposes
To generate replies to your customers, to show you your conversations and analytics, to build summaries, and to operate and secure the service.
Sub-processors
Hosting and database: the platform provider that runs Replio and stores your data.
AI provider: the model that generates replies from your business knowledge.
Messaging provider: Meta, when you connect WhatsApp.
Sub-processor list — your input needed
Security measures
Each business's data is isolated on the server. Sensitive credentials are stored server-side only. Administrative actions require an admin role. Access is enforced on the server, not only in the page.
Retention and deletion
You set how long conversations and messages are kept, and can clear your data from Settings. You can disconnect a messaging number to remove its stored credentials.
Your controls
You can view, update and delete records within your workspace, and export your data before cancellation.