Privacy policy
Draft — last updated 19 October 2026.
Who we are
Replio is an AI receptionist and customer conversation intelligence platform. In this policy, "you" means the business using Replio, and "your customers" means the people who message your business.
Controller details — your input needed
What we collect
When you use Replio, you enter your own business details: your name, industry, services, prices, hours, contact details and the FAQs you write.
When your customers message a number you have connected, Replio stores the conversation: the customer's name and phone number, the messages sent and received, and any booking or lead details the assistant captures.
How we use it
To answer your customers' messages using your business information. To show you your conversations, leads, bookings and analytics in your dashboard. To build the daily and weekly summaries. We do not sell your data or your customers' data.
Where it is stored
Your data is stored in your own isolated workspace. One business cannot see another business's conversations, leads or settings. Sensitive credentials, such as your WhatsApp access token, are kept on the server and never sent to the browser.
Messaging providers
If you connect WhatsApp, message content is processed by Meta (the WhatsApp Business platform) as well as by Replio. Your use of WhatsApp is also governed by Meta's terms and policies.
How long we keep it
You choose how long conversations and messages are kept, and you can clear your data from the Settings screen at any time.
Your rights
You can view, export and delete your business data from within the dashboard. You can disconnect your WhatsApp number at any time, which removes the stored connection credentials.
Security
Access to your data is enforced on the server, not only in the page. Every write is checked against your workspace, and administrative actions require an admin role.
Contact
Privacy contact — your input needed